Outdoor Adventure Program

OAP Cancellation Policy

This policy is in alignment with outdoor recreation industry standards.

• Full payment for all trips is due at time of registration.
• Cancellations within ONE WEEK of the activity date will NOT be refunded or rescheduled unless otherwise stated.
• Cancellations 30 days or more before a multi-day activity start date are refundable in full unless otherwise stated. Cancellations within 30 days of a multi-day activity will not be refunded unless someone takes your place on the activity. Any refunds issued in this case will result in a service fee of 10% of the total price for the activity.
• “No Shows” are non-refundable and will not be rescheduled.
• All trips are subject to cancellation due to unsafe weather or conditions outside of our control. In this event, the trip will be rescheduled or you may opt for a refund minus irretrievable deposits. In the case of cancellation due to insufficient participation, a full refund will be issued.
• Refunds may be given within 30 days of the activity when a medical emergency or military TDY/PCS orders prohibit participation. A dated and signed doctor’s note or signed orders must be presented within 72hrs of the document issue date in order to receive a refund in these cases. If a refund is given for a multi-day trip in this instance, OAP will retain a service fee of 10% of the total price for the activity. No refunds will be given in these cases after 30 days from the trip start date.