Hours of Operation
Mon – Fri 7:30 AM – 3:30 PM
Wed – 7:30 AM – noon
Closed Weekends, Federal Holidays & USAFA Resiliency Days
Hours
Address Information
COMMUNITY CENTER
5136 EAGLE DRIVE
SUITE K-102
USAF ACADEMY, CO
80840
Address
Contact Information
Customer Support
719.333.8766 Option 2
DSN 333-8766 Option 2
Career Development
719.333.8766, Option 3 -OR-
DSN 333-8766 Option 3
Force Development
719.333.8766, Option 4 -OR-
DSN 333-8766, Option 4
Contact
About Military Personnel Flight
ARE YOU A CURRENT CAC HOLDER? RENEW YOUR DEPENDENT ID CARDS ONLINE.
Sponsors can request card renewals online through ID Card Office Online. Cards will be printed by the Government Publishing Office and mailed to the card recipient via U.S. mail.
REQUIREMENTS
- Sponsor must be a Common Access card (CAC) holder and requesting a renewal of an active USID card.
- The Sponsor and the card recipient must have email addresses listed in the Defense Enrollment Ellgibility
- Reporting System (DEERS) that they have authorized DoD to use for contacting them.
- Authorization to use email for official contact can be made under
•My Profile• on the IDCO website ID Card Office Online. - The Sponsor’s personnel status must extend at least 30 days in the future from the renewal request date.
- The card recipient has a photo saved in DEERS taken in the last 12 years.
- The card recipient’s mailing address is present in DEERS and in the continental United States, Hawaii, or Alaska. Cannot be a Post Office (PO) Box.
CAC ID RENEWAL
If you REQUIRE A NEW ID, make an appointment by clicking the button below. Select the button under “Site Locator and Appointments.” When at the Locator, enter zip code 80840 to find the Community Center ID Card Office. Scroll to the bottom and select “Schedule an Appointment.”
Appointments are open in three month segments starting on the 1st of the present month. (e.g. Jan–Mar, Feb–April, etc.)
USE BUTTON BELOW TO MAKE APPOINTMENT FOR MILITARY, CIVILIAN, RETIREE OR DEPENDENT ID’S:
HELPFUL INFORMATION AND DOCUMENTS
WALK-IN AND APPOINTMENT PROCEDURES
- The online calendar will be open on the first of the month for the next 3 months to schedule appointments. If appointments are full please call 719-333-8766 option 2 for assistance.
• To confirm your appointment, print out your confirmation e-mail to show a technician when you sign in. - Appointments and Essential Uniform Personnel take precedence over walk-ins.
LOST OR STOLEN ID AND PROXY PROCESS
- For CAC users, if your ID has been lost or stolen you must obtain a lost/stolen memo from the USAFA Pass & Registration office outside the south gate.
- Once the memo is obtained, bring that lost memo and two forms of government/state issued ID (one must obtain a photo like a driver’s license) to the DEERS office to obtain a new ID.
- For dependent IDs, no memo from Pass & Registration is required. Just bring in two forms of government/state issued ID (one must obtain a photo)
- If you have a CAC that has proxy issues, you must obtain a proxy memo from the USAFA Pass & Registration office outside the south gate.
- Once the memo is obtained, bring that proxy memo, your CAC, and a second form of government/state issued ID to the DEERS office to obtain a new ID.
FULL TIME STUDENT GUIDE: AGES 21-23
- Enrollment verification memo from the college the student attends (national student clearinghouse or school register).
- The memo must contain: (Current term dates, “full time” status and the anticipated class grad date).
- Ensure you have two forms of ID and the enrollment verification memo present for your appointment.
- Sponsor must be present unless a DD Form 1172 was completed or dependent has a general power of attorney for processing.
- A dependent can be in full time status to receive benefits from the ages of 21-23.
DEFENSE SELF-SERVICE LOGON INSTRUCTIONS
Open Document for Details: