Reservations and Cancellations

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Ski Snow Board Rentals

With current fitting form, reservations may be made up to 7 business days prior to rental pick up date.
Reservations are paid for at time of reservation. 10% cancellation fee for cancellations up to 4 days
prior to rental. 50% refund if within 3 days from rental. No refund for same day or no show. No refunds
for early returns.

Camper Rentals

Full payment due at time of reservation. 10% cancellation fee charged for cancellations up to 11 days
from pickup date. No refund within 10 days of pickup date or no shows, exceptions only for documented
medical or military reasons.

Rental Equipment

Full payment at time of reservation. 10% cancellation fee charged for cancellations up to 4 days prior to
rental pick up date. No refunds for cancellations less than 3 days prior to pick up date. No refund for
same day cancellations or no shows. Per AFI some equipment is available to walk-ins only.

Camper and Rental Equipment Reservations: Active Duty – may reserve up to 90 days from rental pick
up date. Retirees and other eligible ID card holders may reserve up to 60 days from rental pick up date.

 

Outdoor Adventure Program CANCELLATION POLICY

This policy is in alignment with outdoor recreation industry standards.

  • Full payment for all trips is due at time of registration.
  • Cancellations within ONE WEEK of the activity date will NOT be refunded or rescheduled unless otherwise stated.
  • Cancellations 30 days or more before a multi-day activity start date are refundable in full unless otherwise stated. Cancellations within 30 days of a multi-day activity will not be refunded unless someone takes your place on the activity. Any refunds issued in this case will result in a service fee of 10% of the total price for the activity.
  • “No Shows” are non-refundable and will not be rescheduled.
  • All trips are subject to cancellation due to unsafe weather or conditions outside of our control. In this event, the trip will be rescheduled or you may opt for a refund minus irretrievable deposits. In the case of cancellation due to insufficient participation, a full refund will be issued.
  • Refunds may be given within 30 days of the activity when a medical emergency or military TDY/PCS orders prohibit participation. A dated and signed doctor’s note or signed orders must be presented within 72hrs of the document issue date in order to receive a refund in these cases. If a refund is given for a multi-day trip in this instance, OAP will retain a service fee of 10% of the total price for the activity. No refunds will be given in these cases after 30 days from the trip start date.